Tag Archives: AT&T

Is Verizon finally going on the offensive?

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I was a loyal Verizon customer for years.  They always get the best ratings for network, customer service, and have the best Network Maps.  However, their phone selection has always been incredibly poor.  My Razr was one of the best phones they offered and it was locked down.  I couldn’t set a custom Ringtone unless I bought it through the Verizon Store, unlike other carrier’s Razrs.  I couldn’t run .jre apps, only the limited Verizon proprietary game store. I couldn’t customize any of the options other carriers let their Razrs change.  VERIZON WIRELESS was plastered over every screen.

AT&T is their main competitor and the only reason anyone goes with AT&T is the iPhone.  Their Cellular and Customer Service are generally ranked as either low or poor in comparison.  When my Verizon contract expired a year and a half ago, I wanted to stay with the Verizon network; I went to the store and asked: “What do you have that competes with the iPhone?”
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Hello. Are you calling because you want internet? If so, please say "Yes". I'm sorry, I didn't understand. You can also say "Bend me over and give me internet."

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NoInternetModem

Until yesterday, I had no internet since I moved into my new apartment more than a month ago.  Here’s how it began:

At first I tried to simply move my TDS DSL from my last apartment to my current one.  I had been out of my 2 year contract a few months.  My friends had complained about slow speed, but I always figured they were just a bit demanding.  I was stuck paying $80/mo, but I was out of contract.  TDS requires 2 year contracts.  I called to see what promos they had and what they’d offer me.

Apparently, they had restructured their plans a year or two ago, didn’t offer my plan anymore, and downgraded my service without telling me to 1Mb/s.  While still charging me the original $80/mo.

I was a tad upset about this, but I didn’t want to go with Charter as I’ve had problems with them in the past.  So I was left with no alternatives, and offered them to make me a deal.  They did: $45 for a 5meg plan (-$10 discount + waived install fees,…which didn’t matter since I had the modem already).  We set up to cancel and move my service the day I moved.  I had to be at my apartment from 1-5pm that weekday to greet the installer.

Two weeks later on the appointed day, after I had asked off of work, I call back to inform them my new apartment’s doorbell doesn’t work so they would have to call me Cell phone (not my TDS phone, which I had no phone connected to, only the dsl modem).

They told me they had canceled that appointment: hadn’t I been called?  Also, they had continued to charge me $80/mo and service to my old place, since my new move order had never gone through.  It would also take a few weeks to schedule another install, and they would not offer any further discount since they were at their max ($10 off a month).  It was also revealed the discount was only for the first year out of the two I would be contractually bound (when originally I was told it was a total discount).

I canceled my TDS account at this point.

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